FAQ
To check your order status, visit the theElems official website, click on the member login icon in the top right corner, enter the email address you used for your order, and log in. You will then be able to view all your orders.
If you have any questions, feel free to DM us on social media or email us at support@theelems.com. We’re happy to help!
(1) Convenience Store Pickup
Available at 7-Eleven and FamilyMart stores.
(2) Home Delivery
Delivered via Chunghwa Post.
(3) In-Person Pickup
Select “In-Person Pickup” at checkout. After your order is placed, we will contact you via email to schedule a pickup time.
Pickup Location: MRT Qiaohé Station
Avoid High Temperatures
Do not wash with hot water or use a dryer. High temperatures can damage the elasticity and texture of the special functional fibers, causing shrinkage or deformation.
Washing Instructions
We recommend turning the garment inside out and placing it in a mesh laundry bag. Use the gentle cycle or hand wash mode. This helps protect buttons, zippers, and reduces the chance of fabric pilling.
Prevent Color Bleeding
To maintain color vibrancy, always wash dark and light-colored items separately. Slight color fading during the first few washes is normal — we suggest hand washing these items separately at first.
Special Care for Denim Series
To preserve the color and shape of our denim products, we recommend washing them as infrequently as possible. For minor stains, simply wipe with a damp cloth. If washing is necessary, make sure to zip up all zippers, button all buttons, turn the garment inside out, and wash quickly in cold water.
All product pages include a detailed "Flat Lay Measurement Chart". Since everyone’s body shape is different, we recommend referring to the size chart and comparing it with your usual clothing for the best fit.
If you’re unsure about which size to choose, feel free to DM our customer service with your height and weight — we’ll be happy to provide personalized recommendations.
theElems offers a 7-Day Appreciation Period (not a trial period).
If you receive a defective item or the size doesn’t fit, please contact our customer service within 7 days of delivery to request a return or exchange. Returned items must be in brand-new condition, unworn, unwashed, with all tags intact and free of any odors.
For full details, please refer to our Shipping & Return Policy.
If the item is defective or we sent the wrong product, theElems will cover the shipping costs for the exchange.
If the exchange is requested for personal reasons (such as size not fitting, color difference, change of mind, etc.), the customer is responsible for the round-trip shipping fees.
